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Date of last update 06/10/2022

Article 1 - Purpose
The present conditions govern the sales by the company DolceVitaDog SAS
Head office 19 rue des docteurs Dardel, 27140 Gisors, France
SIRET number: 91786273200018 Registered at the RCS Evreux with a share capital of 1000€.
Intracommunity VAT number: FR29917862732
Contact :
Declared to the CNIL under n° 2089288 v 0

Website hosted by
OVH Groupe SA, a company registered in the Lille Trade and Companies Register under number 537 407 926 and located at 2, rue Kellermann, 59100 Roubaix

Article 2 - Prices
The prices of our products are indicated in euros with VAT.
In the event of an order to a country other than metropolitan France, you are the importer of the product or products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not under the jurisdiction of the company DolceVitaDog SAS. They will be at your charge and are your responsibility, both in terms of declarations and payments to the authorities and competent bodies in your country. We advise you to inquire about these aspects with your local authorities. If you are from the European Union, then your country's basic VAT will be applied at the time of invoicing.
All orders regardless of their origin are payable in Euros.
DolceVitaDog SAS reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price list in force at the time of the validation of the order and subject to availability.
The products remain the property of DolceVitaDog SAS until full payment is received.

Article 3 - Orders
You can place an order:
- On the Internet:
The contractual information is presented in French or English and will be confirmed at the latest at the time of validation of your order.
DolceVitaDog SAS reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, especially in case of technical problems, or in case of difficulty concerning the order or in case of a previous dispute with a customer.
Article 4 - Validation of your order
Any order on the website of the domain implies acceptance of these Terms and Conditions. Any order confirmation implies your full acceptance of these terms and conditions, without exception or reservation.
All data provided and the recorded confirmation will be proof of the transaction.
You declare that you are fully aware of this.
The confirmation of the order will be worth signature and acceptance of the operations carried out.
A summary of the information of your order and of the present General Conditions will be communicated to you via the e-mail address of your order confirmation.

Article 5 - Payment
The fact of validating your order implies for you the obligation to pay the price indicated. The payment of your purchases is made :
either by credit card ;
or by bank transfer.

Article 6 - Withdrawal
In accordance with the provisions of article L.121-21 of the Consumer Code, you have a 14-day withdrawal period from the date of receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty.
Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
The return costs are at the customer's expense.
In case of exercising the right of withdrawal, the company DolceVitaDog SAS will reimburse the sums paid, within 14 days following the notification of your request and via the same means of payment or other means of payment that was used at the time of the order.
In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to :
- The supply of services fully executed before the end of the withdrawal period and whose execution has begun after the consumer's prior express agreement and express renunciation of his right of withdrawal.
- The supply of goods or services whose price depends on fluctuations in the financial market beyond the trader's control and which may occur during the withdrawal period.
- The supply of goods made to the consumer's specifications or clearly personalised (specific supplier order)
- The supply of goods which are likely to deteriorate or expire quickly (e.g. chewy sweets)
- The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
- The supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;
- The supply of alcoholic beverages the delivery of which is delayed beyond thirty days and the value of which agreed at the conclusion of the contract depends on fluctuations in the market beyond the trader's control.
- The supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery.
- The supply of a newspaper, periodical or magazine, except for subscription contracts for such publications.
- Transactions concluded at a public auction.
- The supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.
- the remote purchase of a ticket from a ticket office for an event

Article 7- Availability
The availability of an event organised by DolceVitaDog SAS is subject to a booking schedule.  

Article 8 - Liability
The products offered are in accordance with the French legislation in force. DolceVitaDog SAS cannot be held responsible for the non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you plan to order.
Furthermore, DolceVitaDog SAS cannot be held responsible for damages resulting from the misuse of the product purchased.
Finally, DolceVitaDog SAS cannot be held responsible for any inconvenience or damage inherent to the use of the Internet, including a break in service, external intrusion or the presence of computer viruses

Article 9 - Applicable law in case of disputes
The language of this contract is French. The present conditions of sale are subject to French law. In the event of a dispute, failing amicable resolution, the dispute will be brought before the Commercial Court of Evreux.
For the EU, there is the RLL in relation to disputes:

Article 10 - Intellectual property
All elements of the DolceVitaDog website are and remain the exclusive intellectual property of the company DolceVitaDog SAS. No one is allowed to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio. Any simple link or hypertext link is strictly prohibited without the express written consent of DolceVitaDog SAS.

Article 11 - Personal data
DolceVitaDog SAS reserves the right to collect personal information about you. They are necessary to manage your order, as well as to improve the services and information we send you.
It may also be transmitted to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment.
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.
In accordance with the law of January 6, 1978, you have the right to access, rectify and object to the personal information and data concerning you, directly on the website.
DolceVitaDog is declared to the CNIL under the number 2089288 v 0

Article 12 - Archiving Proof
The company DolceVitaDog SAS will archive the invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of Article 1348 of the Civil Code.
The computerized records of DolceVitaDog SAS will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.

Article 13 - Events and Ticketing
In accordance with Article L.221-28 paragraph 12 of the French Consumer Code, Tickets are not subject to a right of withdrawal. All orders are firm and final.
A Ticket may not be taken back, exchanged or refunded, even in the event of loss or theft.
In the case of a postponed event, the transfer of your ticket to a new date commits you to a new sales contract. The transfer is firm and final and will be subject to the same conditions regarding withdrawal rights.
DolceVitaDog reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding the payment of a previous order.

Article 14: Limitation of liability
The liability of DolceVitaDog is contractually limited between the parties to the value of the invoiced and collected products ordered from DolceVitaDog. In any case DolceVitaDog is responsible for immaterial damages, which would be caused to third parties, for which the buyer or the professional must subscribe to an insurance policy necessary to hold or market the products delivered.

Article 15: Advertising and Merchandising
Any use of logos, advertising or marketing photos must be requested in advance from DolceVitaDog. Artistic creations may not be modified, distorted or adapted (cropping, clipping, unsuitable caption...) without the authorisation of the author or his beneficiaries (article L 122-4 of the Intellectual Property Code).

Article 16: Videos (VOD) and online events
Online events are governed by the DADVSI law and the Intellectual Property Code. (Articles 331-5 and 335-3-1 of the Intellectual Property Code).
The customer agrees to a strictly private use. In the case of piracy, illegal distribution, or downloading of the video in any form whatsoever.
Article 323-1 of the penal code punishes "the fact of accessing or remaining fraudulently, in all or part of an automated processing system". The penalty is two years' imprisonment and a €30,000 fine. This can be increased to three years' imprisonment and a €45,000 fine if it results in "either the deletion or modification of data contained in the system, or an alteration in the functioning of this system".